Frequently asked questions

Here is our size chart for your reference, available in both cm and inches:

(Size chart)

Yes! Simply send us a message with the details of the print size you’re looking for, and our customer support team will get in touch with you directly.

We are using Fujicolor Crystal Archive Supreme Photo Paper which delivers outstanding quality and durability, making it an excellent choice for anyone seeking top-tier prints.

Superior Image Quality:
It provides exceptional color reproduction, sharpness, and contrast, making photos look more vibrant and true to life.

Long-Lasting Durability:
This paper is designed to resist fading over time, ensuring that prints maintain their clarity and color for many years.

Thicker, Stiffer Base: The thicker, more rigid paper ensures that prints lay flat, enhancing presentation.

Exceptional Light Fade Resistance: Offers excellent protection against light fade and is durable for long-term storage in dark conditions.

Consistent Quality: Fujicolor Crystal Archive Supreme Paper provides consistently beautiful prints with the high performance you expect from the trusted Fujicolor family.

Shine and Texture:

Glossy: Has a shiny, reflective surface that makes colors appear more vibrant and vivid.

Matte: Has a non-reflective, smooth finish, giving photos a softer, more subtle look.

Fingerprint Marks:

Glossy: Tends to show fingerprints and smudges more easily due to its shiny surface.

Matte: Resists fingerprints and smudges, making it a good choice for handling.

Durability:

Glossy: Prone to scratches and glare, especially under bright light.

Matte: More resistant to glare and less prone to scratches, offering a more durable finish.

Overall Appearance:

Glossy: Ideal for photos that need vibrant colors and sharp details, often used for portraits or images you want to stand out, suitable for lamination.

Matte: Gives a more classic or artistic look, often used for photos that are meant to have a more subdued feel, more long-lasting and suitable for framing.

Absolutely! You can take advantage of the available shop vouchers. Additionally, we have ongoing bundle promotions like Buy 2 Get 10% OFF – the more you buy, the more you save!
Shop vouchers will be applied automatically once the criteria is fulfilled. Unfortunately, we are unable to make any changes once the order is submitted. Please be sure to double-check your order before confirming.
Once your order is confirmed and submitted, it cannot be canceled due to the custom nature of our products. If you notice any errors, please contact us as soon as possible, and we’ll do our best to address them before production begins.

Due to the custom nature of our products, we do not offer refunds. If you need to make any amendments, please contact us as soon as possible. For defects, please refer to our return policy for further details.

We will ship your items within 2 working days, the rest depends on the courier, you may check the delivery status from time to time using the tracking number.

You will be notified via email or Whatsapp message once your order is ready.

You can choose between self-collection or doorstep delivery. For delivery, there is a flat rate of $4.99. If you opt for self-collection, we have 7 outlets across Singapore islandwide, and you can select the one most convenient for you.